Refund policy

In the unlikely event your item is defective, damaged or incorrect on arrival, please email with clear pictures and description within 48 hours and we will do our best to rectify the situation. All items are checked and cross checked by two people on our packing team before leaving us.

If you change your mind on an unwashed and unused item within 30 days of purchase you are welcome to post it back for an exchange. Once we confirm the item is still in brand new condition, an exchange code for the item’s value will be emailed to you to purchase an exchange. Items must be in 100% unopened, unwashed, unused condition to be accepted back, if they are received in any other condition the parcel will be returned to the customer at the customer's expense. Bundle products must be returned in full for exchanges, we cannot exchange individual items within bundles. Postage costs associated with returning and receiving the new item, and the item price difference, are wholly the customers. Exchange codes are valid for 12 months from date of activation.

We do not refund for change of mind. We are happy to help you select the perfect item for your needs, please email before ordering.

If you wish to cancel your processing order before dispatch or an order awaiting a pre-order item, a 15% restocking fee will be charged and that will be deducted from the transaction total refunded to you. The restocking fee covers the administration costs incurred due to the change of mind.

If you believe your item is faulty or requires a warranty claim, please email us at contact@ohmylunchbox.com.au with multiple clear pictures, a clear description of the fault and transaction number. We will forward the information to the product distributor and liaise with them on your behalf. The process time varies depending on distributor and season (up to 14 business days during peak times) and we will be in touch as soon as we hear the final decision from the distributor. 

Wear and tear is a normal part of any product being used and common with products made for, and used by, children. Wear and tear is not a fault created during the manufacture process and is not claimable under manufacturers warranty. 

Orders cannot be altered, cancelled or combined during promotional periods or during December and January.

All items listed on The Oh My LunchBox website may have colour and packaging variations. Personal computer monitor settings may vary colour displayed in all stock pics.